Are Guided Video Surveys Secure?
Are My Videos Secure In A Guided Video Home Survey?
GUIDED VIDEO SURVEYS FOR MOVING ESTIMATES ARE FAST, CONVENIENT, AND ACCURATE. BUT ARE THEY SECURE?
Ace Relocation delivers convenient, accurate, and secure Guided Video Surveys utilizing artificial intelligence to enhance the live 1-to-1 interaction between customers and their Relocation Specialist. Customers can rest easy knowing the footage from the Guided Video Survey is used only to ensure an accurate moving estimate, and is kept secure through bank-level encryption.
PHYSICAL SECURITY
Yembo, the technology platform behind Ace Relocation’s Guided Video Surveys, employs both physical and procedural measures to safeguard data facilities and equipment. Only authorized personnel, have access to facilities. Physical security measures like alarms and round-the-clock video surveillance are in place where needed.
ACCESS RESTRICTIONS
Yembo restricts access to confidential information (including customer information), networks, and other resources based on job function and need. Any requests for access privileges require approval from the business owner responsible for the data, and all requests and approvals are documented.
INTRUSION DETECTION
Yembo uses cloud-based scans to find weaknesses, keeping track of any attempted access and sending alerts when needed.
CYBER INCIDENT RESPONSE PLAN
Yembo’s Cyber Incident Response Plan (CIRP) is a roadmap for handling security issues. Yembo regularly checks and tests their plan through spot checks, simulations, and training sessions.
BUILT-IN ENCRYPTION
Yembo’s cloud environments provide mandatory encryption both in-transit and at-rest. Neither form of encryption may be disabled.
DATA ENCRYPTION IN TRANSIT
Yembo secures data during transit with industry-standard SSL encryption, continuously monitored by a third party to meet best practices. Every user session is protected this way without exception.
SECURE DISPOSAL
Yembo permanently deletes personally-identifiable customer data 30 days after termination. Please note that this includes backups.
